Complaint Procedure

JLA seeks to provide an open door policy to all persons associated with the institution. This policy is endorsed and practiced in an effort to address potentially negative issues before they become complaints. JLA proposes the following procedures for anyone wishing to file a formal complaint. The first step in filing a complaint is that of preparing a written statement identifying and fully describing all conditions and circumstances related to the complaint. The issue is discussed among staff at the next scheduled staff meeting, unless the issue merits immediate attention. In case of an emergency the matter is addressed immediately. Within 5 working days the school will provide a written response to the student outlining the decision made by school administrators. The decision by the school administrators will be final.

If resolution is not reached within the institution, the complainant may go to the link below and fill out the form provided. https://www.tn.gov/assets/entities/thec/attachments/ComplaintForm.pdf.
The address for the state licensing agency is listed below as well.

Telephone: (615) 741-5293

Tennessee State Board of Cosmetology
500 James Robertson Parkway
Nashville, TN 37243

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